Returns & Exchanges
Your order starts being processed as soon as it is placed. After the order is placed, it is only refundable in the form of store credit.
Due to the limited availability of many of the items we carry, we do not offer exchanges on any purchases. We apologize for the inconvenience.
We accept returns mailed back to us within 14 days of delivery. Please email us to verify that your order is eligible for return before shipping it. All gift cards, mystery boxes, sale, pre-order and seasonal items are FINAL SALE, NO EXCEPTIONS.
Any items past the 14 days are ineligible for return. All refunds are provided in the form of store credit. Boots and bells must be unused and in original packaging to be considered for a refund. If we receive items in used condition or without packaging, there will be a 30% restocking and cleaning fee. If there is any tape or shipping labels on hat or boot boxes a 30% restocking fee WILL be deducted. Used condition constitutes as any marks, stains, or dirt on clothing, accessories, boots, and tack. This includes boots, bells, and tack being placed on a horse for any reason, including trying on to see fit. We reserve the right to refuse any returned items that display obvious signs of wear including hair, stain, order, or any other reason that would prevent it from being resold. Your order starts being processed the minute we receive it. After the order is placed, it is only refundable in the form of store credit.
Customers are responsible for return shipping fees. We do not refund original shipping costs. If you used a free shipping coupon, the actual shipping cost will be deducted out of the refund price. The return form must be included with your return shipment in order for us to process it.
We do not offer refunds for colors not matching. While we do our best to accurately represent the colors of our products, all screens show colors differently so we cannot guarantee any specific color. We do not offer refunds for early product wear due to the common use of washing machines and powerwashing for cleaning. We do not offer refunds for wear on ANY airbrush products, as airbrushing is not a permanent color technique and color longevity is highly dependent upon the environment it is used in.
If we made a mistake with your order we must be notified within 3 days of the delivery date. The incorrect item must be received within 30 days of the original delivery date in order to be eligible for return or exchange. Any mistake with a delivery date marked more than 30 days prior or that show any signs of use are ineligible for return or exchange.
Return Form -> Download Here