Frequently Asked Questions

Most custom orders such as dyeing, airbrushing, adding glitter straps, or ordering pre-designed patterns can be purchased by using the options available in store. If you are interested in having us design a new pattern, please email us at sales@glamorouscowgirltack.com or contact us through Facebook.

Most custom boot pairs cost around $90-100. More complex patterns or additional upgrades cost extra. Feel free to browse the Horse Boots section of our website or message our Facebook page for more details on pricing.

Measure your horse using a soft tape measure wrapped around the fetlock as shown in the picture:

Small: 8.5 - 9.5 in. / 21.59 - 24.13 centimeters
Medium: 9.5 - 10.5 in. / 24.13 - 26.67 centimeters
Large: 10.5 - 11.5 in. / 26.67 - 29.21 centimeters
XL: 11.5 - 12.5 in. / 29.21 - 31.75 centimeters
XXL: 12.5 - 13.5 in. / 31.75 - 34.29 centimeters

If you do not have a soft tape measure you can use something like string, wrap it around the fetlock, mark where the end meets the rest of the string and then simply lay it flat next to a tape measure, ruler or yard stick to get your measurement. Be sure to measure both the front & hind fetlocks as they are often different sizes. Customers regularly order boots in one size for the front legs and a larger size for the hind legs.

We recommend gently hosing your boots off after use and handwashing if necessary. Machine washing voids the warranty on most boot brands, including Iconoclast and RES, and The Glamorous Cowgirl LLC is not liable for any damage to your boots or straps. Powerwashing will destroy the straps and leave obvious lines in airbrushed products.

Moisture can cause the bond between the glitter/quotes/patterns and the velcro to loosen. If you live in a humid environment, work in a wet arena, or wash your boots frequently they will require occasional touch-ups to keep the straps secure. We recommend touching up your boots after washing or whenever you feel the straps start to loosen.

If a strap starts to become loose or lift up

1. Take them home and gently clean them as well as possible
   
2. Heat your clothing iron using the cotton setting
   
3. Place a piece of parchment paper or brown paper bag over the loose area
   
4. Press firmly down over the area for 30 seconds (do not wiggle or drag the iron around)
   
5. Check the area to ensure it had re-adhered to the straps
   
6. Repeat this process for all loose straps

We dye our boots using commercial grade dye and a process similar to the one done in commercial factories. It allows the color to permanently penetrate the fabric of the boots. This allows us to make the boots one permanent color. Airbrushing is essentially painting the fabric of the boots in many thin layers. It allows for a greater range of colors, and the ability to make the boots more than one color. All ombre, tie dye, and neon boots are airbrushed. While we do our best to make it long lasting, airbrushed boots will fade faster than dyed boots as the paint gets slowly worn off.

Unfortunately, no. All of our items are custom made and there is variation in how the dyes and airbrush turn out on each set. While we do our best to accurately represent the colors on our website and pictures, we cannot guarantee any colors. We will do our best to match your tack set, but cannot promise an exact match.

All of our boots are made to order. Although we try our best to be consistent across batches, all orders, particularly dyed boots, will come out looking a little different. If you want to ensure that your Hind boots match your Front boots, it is best to order them at the same time, as we cannot guarantee any boots ordered later will come out exactly the same.

In addition, we try our best to photograph our products in natural light which accurately portrays the colors of the boots, but depending on the lighting when you use the boots, or the computer screen settings when you viewed the pictures, the boots may look different in person.

We do not offer a warranty on our boots and bells since we cannot control their usage and/or care. In addition, dyeing and/or applying glitter straps voids the manufacturers warranty for Iconoclast Boots. If you would like to inquire about an exception to the Iconoclast policy, please email ward@westernlegacysales.com with pictures of the situation and your date of purchase from The Glamorous Cowgirl LLC. 

All Glamorous Cowgirl boots come with care instructions, which include instructions on how to help glitter straps to re-adhere in the rare event that they start to come loose. While we do not offer a warranty or guarantee, in the event of a strap failure, please email contactus@glamorouscowgirltack.com with pictures of the failure and we will work with you to come to a fair solution. 

Most of the other brands we carry, including Rafter T and RES, come with generous manufactures warranties which cover pretty much all issues that arise from standard product use. Please email contactus@glamorouscowgirltack.com to submit a warranty claim on the various brands we carry.

We try to complete all orders within 2-3 weeks of the order date, not including shipping time. Most in-stock items will usually ship in less than a week, however this does not include boots and bells unless they are in the Ready to Ship collection. Almost all of the boots you see on the website are made to order even if we have them pictured. For items other than boots or bells, we try to process the orders as quickly as possible but it can take us a week or more during busy periods.

The quoted shipping time refers to the time from when we drop packages off at the post office until when they arrive at your doorstep. They are not inclusive of the time that it takes orders to be made before shipping, which is usually 2-3 weeks. For items other than boots or bells, we try to process the orders as quickly as possible but it can take us a week or more during busy periods. For more information, read the "How long do orders take to ship?" FAQ.

Our website will always give you all possible shipping options even if you use a free shipping coupon. This is unfortunately just the way our website is set up, and we haven't found a good way to fix it. If you use a Free Shipping coupon, we will ship your item in the most economical manner, regardless of the option you choose at checkout. 

Promotional orders, contest prizes, and any other free or significantly discounted order will be fulfilled after all paid orders have been shipped. If you have not received your promotional items within three months of the contest date, please email us at contactus@glamorouscowgirltack.com.

At this time, we only ship within the United States, Canada, and Australia.

If you live in a country other than the above named, please email us at owner@glamorouscowgirltack.com and may be able to make an exception.

Once a year we open up sponsorship applications. When open, the application is available under the sponsorship tab on our website. If the application is not available then we are not accepting applications at that time. When we open up applications we will announce it on our website, Facebook, and Instagram. We will also send out an email. Applications are open for a limited amount of time every year sometime during December or January. Our sponsorships are open to any competitive riders, not just barrel racers.

No, we will only accept applications during our pre-determined time using our preferred form.

Yes, we will only sponsor riders who have previously used our products. We are looking for people who enthusiastically use, love, and recommend our products to their friends regardless of our sponsorship. We strive to develop close relationships with our sponsored riders and see them as an extension and representative of our brand.

We are looking for people who are active members in their equestrian community and avid competitors. We expect our riders to be using and showing off their Glamorous Cowgirl gear. We looking for riders who are traveling and competing in multi-state areas in larger shows as we want our products to have greater exposure than the NJ/NY/PA tri-state area we operate in. While we don't expect all our sponsored riders to be top 5 1D supershow competitors, we do expect them to be good sportswomen/men with a track record of success in their division.

At this time we only offer individual sponsorships. Each person wanting to be sponsored must submit their own application. We will not accept applications from any teams, groups, or associations.

Yes, we currently only sell in the US and are restricting our sponsorship to US based riders as well.

Our sponsored riders receive discounts on all items that we carry. We do not provide any money for entry fees or upkeep.

A full list of our expectations is provided as part of our sponsorship contract. We do expect our riders to compete at least 2x a month and use our products while doing so. We also expect to be tagged in any social media posts relating to their horses, training, or competing. For the duration of our sponsorship we expect our riders to use our boots exclusively in competition. We provide our boots at a discount, but not for free, so please be prepared to purchase at least one pair if you do not already own any. Any promotion of other boot brands is grounds for immediate termination of our sponsorship.

We evaluate all donation requests on a case by case basis. For any donation, we require a donation receipt and proof that the requestor is a registered nonprofit or charity. At this time, we do not donate to clinics. Donations for drill teams are limited to fundraisers only.

Please email us at contactus@glamorouscowgirltack.com with your request, event details, and number of anticipated attendees. We will respond as soon as we are able. All donation requests must be received at least 45 days before your event. We are not able to make a donation if the request is received less than 45 days before the event.

Our donations are currently limited to gift certificates, bell boots, and other small items. We are a small business and are unable to support donations of larger big ticket items such as custom boots at this time.

All items sold by the Glamorous Cowgirl may, and likely will, be photographed before being shipped to the customer. This includes being photographed on live animals for promotional purposes. If you do not, for whatever reason, want your order to be photographed on a live animal, please leave a message in checkout notes or by emailing contactus@glamorouscowgirltack.com. While we do our best to ensure items are cleaned thoroughly after all photo shoots and show no visible signs of wear, some small traces may slip by unnoticed. If you are unsatisfied with your purchase a result of photographing on a live animal, we will allow you to exchange the item. The customer is responsible for the return shipping and shipping of the new product in the event of an exchange. 

All of our dyed items are done in small batches. Although we try our best to be consistent across batches, all orders, particularly dyed boots, will come out looking a little different. If you want to ensure that your Hind boots match your Front boots, it is best to order them at the same time, as we cannot guarantee any boots ordered later will come out exactly the same. We make sure to inspect all dyed items and make sure they are dyed to the best of the material's ability.

In addition, we try our best to photograph our products in natural light which accurately portrays the colors of the boots, but depending on the lighting you see the item in, or the computer screen settings when you viewed the pictures, the boots may look different in person.

Returns

Our items cannot be returned unless under extenuating circumstances. Please email contactus@glamorouscowgirltack.com to inquire about returning a order.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If we receive boots in used condition or without packaging, there will be a minimum 30% restocking and cleaning fee that can be increased up to 100% depending on condition. Used condition constitutes as any boots being placed on a horse for any reason, including trying on to see fit.

To complete your return, we require a receipt or proof of purchase. We will refund the original purchase price of the product, minus original shipping costs and an additional 3% fee if you checked out through PayPal. We do not refund original shipping costs or pay for return shipping. If you would like a pre-paid return label, the cost will be deducted from your return amount. Please do not send your purchase back to the manufacturer. If you used a free shipping coupon, the actual shipping cost will be deducted out of the refund price. We do not offer refunds for early product wear due to the common use of washing machines and powerwashing for cleaning.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you believe your refund to be late or missing, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contactus@glamorouscowgirltack.com.

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contactus@glamorouscowgirltack.com and we will provide further instructions.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will be notified of your return.

Shipping 

To return your product, please contact us at owner@glamorouscowgirltack.com for the appropriate address to ship your product.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item and are not liable for any items lost in the mail on their way back to us.

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