Most custom orders such as dyeing, airbrushing, adding glitter straps, or ordering pre-designed patterns can be purchased by using the options available in store. If you are interested in having us design a new pattern, please email us at sales@glamorouscowgirltack.com or contact us through Facebook.

Most custom boot pairs cost around $90-100. More complex patterns or additional upgrades cost extra. Feel free to browse the Horse Boots section of our website or message our Facebook page for more details on pricing.

Measure your horse using a soft tape measure wrapped around the fetlock as shown in the picture:

Small: 8.5 - 9.5 in. / 21.59 - 24.13 centimeters
Medium: 9.5 - 10.5 in. / 24.13 - 26.67 centimeters
Large: 10.5 - 11.5 in. / 26.67 - 29.21 centimeters
XL: 11.5 - 12.5 in. / 29.21 - 31.75 centimeters
XXL: 12.5 - 13.5 in. / 31.75 - 34.29 centimeters

If you do not have a soft tape measure you can use something like string, wrap it around the fetlock, mark where the end meets the rest of the string and then simply lay it flat next to a tape measure, ruler or yard stick to get your measurement. Be sure to measure both the front & hind fetlocks as they are often different sizes. Customers regularly order boots in one size for the front legs and a larger size for the hind legs.

We recommend gently hosing your boots off after use and handwashing if necessary. Machine washing voids the warranty on most boot brands, including Iconoclast and RES, and The Glamorous Cowgirl LLC is not liable for any damage to your boots or straps. Powerwashing will destroy the straps and leave obvious lines in airbrushed products.

We dye our boots using commercial grade dye and a process similar to the one done in commercial factories. It allows the color to permanently penetrate the fabric of the boots. This allows us to make the boots one permanent color. Airbrushing is essentially painting the fabric of the boots in many thin layers. It allows for a greater range of colors, and the ability to make the boots more than one color. All ombre, tie dye, and neon boots are airbrushed. While we do our best to make it long lasting, airbrushed boots will fade faster than dyed boots as the paint gets slowly worn off.

Unfortunately, no. All of our items are custom made and there is variation in how the dyes and airbrush turn out on each set. While we do our best to accurately represent the colors on our website and pictures, we cannot guarantee any colors. We will do our best to match your tack set, but cannot promise an exact match.

All of our boots are made to order. Although we try our best to be consistent across batches, all orders, particularly dyed boots, will come out looking a little different. If you want to ensure that your Hind boots match your Front boots, it is best to order them at the same time, as we cannot guarantee any boots ordered later will come out exactly the same.

In addition, we try our best to photograph our products in natural light which accurately portrays the colors of the boots, but depending on the lighting when you use the boots, or the computer screen settings when you viewed the pictures, the boots may look different in person.

We do not offer a warranty on our boots and bells since we cannot control their usage and/or care. In addition, dyeing and/or applying glitter straps voids the manufacturers warranty for Iconoclast Boots. If you would like to inquire about an exception to the Iconoclast policy, please email ward@westernlegacysales.com with pictures of the situation and your date of purchase from The Glamorous Cowgirl LLC. 

All Glamorous Cowgirl boots come with care instructions, which include instructions on how to help glitter straps to re-adhere in the rare event that they start to come loose. While we do not offer a warranty or guarantee, in the event of a strap failure, please email contactus@glamorouscowgirltack.com with pictures of the failure and we will work with you to come to a fair solution. 

Most of the other brands we carry, including Rafter T and RES, come with generous manufactures warranties which cover pretty much all issues that arise from standard product use. Please email contactus@glamorouscowgirltack.com to submit a warranty claim on the various brands we carry.

We try to complete all orders within 2-3 weeks of the order date, not including shipping time. Most in-stock items will usually ship in less than a week, however this does not include boots and bells unless they are in the Ready to Ship collection. Almost all of the boots you see on the website are made to order even if we have them pictured. For items other than boots or bells, we try to process the orders as quickly as possible but it can take us a week or more during busy periods. If you need a rush order please contact us before purchasing to see if we can accommodate your timeline. We usually ship all packages on Monday and Thursday mornings. We have a standard order processing time of 1-3 business days. During the holiday season or significant sale weeks (tent sale and birthday sale) the processing time is extended to 2-5 business days. Our processing time is in addition to the number of days it takes the mail carrier to ship your package. You will receive an email with your tracking number when your order ships.

No. If you order a ready to ship item and a made to order item in the same order, then your order will not ship until the made to order item is complete. If you need the ready to ship item quickly then please place 2 separate orders so that shipping will charged correctly.

The quoted shipping time refers to the time from when we drop packages off at the post office until when they arrive at your doorstep. They are not inclusive of the time that it takes orders to be made before shipping, which is usually 2-3 weeks. For items other than boots or bells, we try to process the orders as quickly as possible but it can take us a week or more during busy periods. For more information, read the "How long do orders take to ship?" FAQ.

Our website will always give you all possible shipping options even if you use a free shipping coupon. This is unfortunately just the way our website is set up, and we haven't found a good way to fix it. If you use a Free Shipping coupon, we will ship your item in the most economical manner, regardless of the option you choose at checkout. 

Promotional orders, contest prizes, and any other free or significantly discounted order will be fulfilled after all paid orders have been shipped. If you have not received your promotional items within three months of the contest date, please email us at contactus@glamorouscowgirltack.com.

At this time, we only ship within the United States, Canada, Australia, and New Zealand. The customer is responsible for all taxes and fees associated with their purchase. We declare the full value of the items on the declarations form. We will not mark your items as gift.

When checking out, you are provided with various shipping options provided by USPS. We ship using whatever method you selected. Any packages shipped First Class do NOT include insurance on them if anything happens. To make sure your product is covered, we always advise choosing Priority with it's included insurance.

If a package is lost in transit, we will do our best to help you open a claim with USPS. However, we are not responsible for packages once they are dropped off at the post office. If your package is marked as delivered, we do not provide any refunds or replacements for the item. If your item is marked as delivered but you haven't received it, we suggest checking with your neighbors and local post office to see if any of them have the package.

Once a year we open up sponsorship applications. When open, the application is available under the sponsorship tab on our website. If the application is not available then we are not accepting applications at that time. When we open up applications we will announce it on our website, Facebook, and Instagram. We will also send out an email. Applications are open for a limited amount of time every year sometime during December or January. Our sponsorships are open to any competitive riders, not just barrel racers.

No, we will only accept applications during our pre-determined time using our preferred form.

Yes, we will only sponsor riders who have previously used our products. We are looking for people who enthusiastically use, love, and recommend our products to their friends regardless of our sponsorship. We strive to develop close relationships with our sponsored riders and see them as an extension and representative of our brand.

We are looking for people who are active members in their equestrian community and avid competitors. We expect our riders to be using and showing off their Glamorous Cowgirl gear. We looking for riders who are traveling and competing in multi-state areas in larger shows as we want our products to have greater exposure than the NJ/NY/PA tri-state area we operate in. While we don't expect all our sponsored riders to be top 5 1D supershow competitors, we do expect them to be good sportswomen/men with a track record of success in their division.

At this time we only offer individual sponsorships. Each person wanting to be sponsored must submit their own application. We will not accept applications from any teams, groups, or associations.

Yes, we currently only sell in the US and are restricting our sponsorship to US based riders as well.

Our sponsored riders receive discounts on all items that we carry. We do not provide any money for entry fees or upkeep.

A full list of our expectations is provided as part of our sponsorship contract. We do expect our riders to compete at least 2x a month and use our products while doing so. We also expect to be tagged in any social media posts relating to their horses, training, or competing. For the duration of our sponsorship we expect our riders to use our boots exclusively in competition. We provide our boots at a discount, but not for free, so please be prepared to purchase at least one pair if you do not already own any. Any promotion of other boot brands is grounds for immediate termination of our sponsorship.

We evaluate all donation requests on a case by case basis. For any donation, we require a donation receipt and proof that the requestor is a registered nonprofit or charity. At this time, we do not donate to clinics. Donations for drill teams are limited to fundraisers only.

Please email us at contactus@glamorouscowgirltack.com with your request, event details, and number of anticipated attendees. We will respond as soon as we are able. All donation requests must be received at least 45 days before your event. We are not able to make a donation if the request is received less than 45 days before the event.

Our donations are currently limited to gift certificates, bell boots, and other small items. We are a small business and are unable to support donations of larger big ticket items such as custom boots at this time.

All items sold by the Glamorous Cowgirl may, and likely will, be photographed before being shipped to the customer. This includes being photographed on live animals for promotional purposes. If you do not, for whatever reason, want your order to be photographed on a live animal, please leave a message in checkout notes or by emailing contactus@glamorouscowgirltack.com. While we do our best to ensure items are cleaned thoroughly after all photo shoots and show no visible signs of wear, some small traces may slip by unnoticed. If you are unsatisfied with your purchase a result of photographing on a live animal, we will allow you to exchange the item. The customer is responsible for the return shipping and shipping of the new product in the event of an exchange. 

All of our dyed items are done in small batches. Although we try our best to be consistent across batches, all orders, particularly dyed boots, will come out looking a little different. If you want to ensure that your Hind boots match your Front boots, it is best to order them at the same time, as we cannot guarantee any boots ordered later will come out exactly the same. We make sure to inspect all dyed items and make sure they are dyed to the best of the material's ability.

In addition, we try our best to photograph our products in natural light which accurately portrays the colors of the boots, but depending on the lighting you see the item in, or the computer screen settings when you viewed the pictures, the boots may look different in person.

Order Cancellation

 Your order starts being processed as soon as it is placed. After the order is placed, it is only refundable in the form of store credit.

Exchanges

Please email contactus@glamorouscowgirltack.com to inquire about exchanging an order. Exchanges are accepted when other sizes are available. All exchanges must be sent within 14 days of being marked as delivered.  Many of our items are limited edition so once a size is sold out it is unlikely to re-stock. Boots and bells can only be exchanged if they are unused. Even placing the item briefly on your horse invalidates them from being returned or exchange. The return/exchange form must be included with your return shipment in order for us to process it. All items must be returned new in original packaging. Customers are responsible for all return shipping fees. If exchanging an item, the customer is also responsible for shipping on the new items. Once your items are received you will be emailed an invoice confirming the receipt of your items and charge shipping.  Your new items will NOT be mailed until the original items are received and all shipping costs are paid.

Return/Exchange Form -> Download Here

Returns

Please email contactus@glamorouscowgirltack.com to inquire about returning a order. All refunds are provided in the form of store credit. All returns must be sent within 14 days of being marked as delivered. Bootz and bells must be unused and in original packaging to be considered for a refund. If we receive items in used condition or without packaging, there will be a minimum 30% restocking and cleaning fee that can be increased up to 100% depending on condition. Used condition constitutes as any marks or dirt on shirts, hats, boots, and tack. This includes boots, bells, and tack being placed on a horse for any reason, including trying on to see fit. Your order starts being processed the minute we receive it. After the order is placed, it is only refundable in the form of store credit.

Customers are responsible for return shipping fees. We do not refund original shipping costs. If you used a free shipping coupon, the actual shipping cost will be deducted out of the refund price. The return/exchange form must be included with your return shipment in order for us to process it. We do not offer refunds for colors not matching. While we do our best to accurately represent the colors of our products, all screens show colors differently so we cannot guarantee any specific color. We do not offer refunds for early product wear due to the common use of washing machines and powerwashing for cleaning. We do not offer refunds for wear on ANY airbrush products, as airbrushing is not a permanent color technique and color longevity is highly dependent upon the environment it is used in. 

If we made a mistake with your order we must be notified within 3 days of the delivery date. The incorrect item must be recieved within 30 days of the original delivery date in order to be eligible for return or exchange. Any mistake items with a delivery date marked more than 30 days prior or that show any signs of use are ineligible for return or exchange.

Return/Exchange Form -> Download Here

For any questions please email us at contactus@glamorouscowgirltack.com or call us (862)-305-0609. Please note that we function as an online only company and are rarely available by phone. For the most immediate response please email us or message us on social media.

Our customer services operate Monday - Thursday from 9am-4pm and Fridays 9am-Noon. Please allow at least 48 business hours for your inquiry to be answered. We can be contacted through email at contactus@glamorouscowgirltack.com or through social media.

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