Policies and Contact Us
Customer Service Hours
All orders are shipped using 2-5 day shipping. We cannot guarantee any delivery dates. If you need a rush order please contact us before purchasing to see if we can accommodate your timeline. We usually ship all packages on Mondays and Thursdays. You will receive an email with your tracking number when your order ships.
Our items cannot be returned unless under extenuating circumstances. Please email email@example.com to inquire about returning a order. Boots and bells must be unused and in original packaging to be considered for a refund. If we receive boots in used condition or without packaging, there will be a minimum 30% restocking and cleaning fee that can be increased up to 100% depending on condition. Used condition constitutes as any boots being placed on a horse for any reason, including trying on to see fit. Your order starts being processed the minute we receive it. After the order is placed, we are unable to cancel. Customers are responsible for return shipping fees. If you paid with PayPal, they charge a 3% fee on refunds that will be deducted out of your return amount. We do not refund original shipping costs. If you used a free shipping coupon, the actual shipping cost will be deducted out of the refund price. We do not offer refunds for early product wear due to the common use of washing machines and powerwashing for cleaning. Please contact us at firstname.lastname@example.org with any questions or issues. Any unauthorized returns will only be refunded via store credit.
All boots and bells are handwash only. This is listed on the packaging, insert, and tag. Powerwashing will destroy any glitters, patterns, or quotes on the straps and leave obvious lines in any airbrushed products. Machine washing will wear your boots and fade them faster.
Muletape halters may be washed in the washing machine. The dye may bleed so take care when washing them with any other colors. We suggest only washing them in cold water.
While we do our absolute best to have our dyed and airbrushed products stay as vibrant as possible for as long as possible, they will eventually fade. Even factory dyed boots and bells fade eventually. Proper care and washing will extend the life of the color. We cannot guarantee the longevity of the color on our products due to the differences in how people use, care for, and store their boots.For any questions please email us at email@example.com.