Policies and Contact Us

Customer Service Hours

Our customer services operate Monday - Thursday from 9am-4pm and Fridays 9am-Noon. Please allow at least 48 business hours for your inquiry to be answered.

Shipping

All orders are shipped using 2-5 day shipping. We cannot guarantee any delivery dates. If you need a rush order please contact us before purchasing to see if we can accommodate your timeline. We usually ship all packages on Mondays and Thursdays. You will receive an email with your tracking number when your order ships.

Exchanges

Please email contactus@glamorouscowgirltack.com to inquire about exchanging an order. Exchanges are accepted when other sizes are available. Many of our items are limited edition so once a size is sold out it is unlikely to re-stock. Boots and bells can only be exchanged if they are unused. Even placing the item briefly on your horse invalidates them from being returned or exchange. The return/exchange form must be included with your return shipment in order for us to process it. All items must be returned new in original packaging. Customers are responsible for all return shipping fees. If exchanging an item, the customer is also responsible for shipping on the new items. Once your items are received you will be emailed an invoice confirming the receipt of your items and charge shipping.  Your new items will NOT be mailed until the original items are received and all shipping costs are paid.

Return/Exchange Form -> Download Here

Returns

Please email contactus@glamorouscowgirltack.com to inquire about returning a order. All refunds are provided in the form of store credit. Boots and bells must be unused and in original packaging to be considered for a refund. If we receive items in used condition or without packaging, there will be a minimum 30% restocking and cleaning fee that can be increased up to 100% depending on condition. Used condition constitutes as any marks or dirt on shirts, hats, boots, and tack. This includes boots, bells, and tack being placed on a horse for any reason, including trying on to see fit. Your order starts being processed the minute we receive it. After the order is placed, it is only refundable in the form of store credit.

Customers are responsible for return shipping fees. We do not refund original shipping costs. If you used a free shipping coupon, the actual shipping cost will be deducted out of the refund price. The return/exchange form must be included with your return shipment in order for us to process it. We do not offer refunds for colors not matching. While we do our best to accurately represent the colors of our products, all screens show colors differently so we cannot guarantee any specific color. We do not offer refunds for early product wear due to the common use of washing machines and powerwashing for cleaning. We do not offer refunds for wear on ANY airbrush products, as airbrushing is not a permanent color technique and color longevity is highly dependent upon the environment it is used in. 

Return/Exchange Form -> Download Here

Washing

All boots and bells are handwash only. Powerwashing will destroy any glitters, patterns, or quotes on the straps and leave obvious lines in any airbrushed products. Machine washing will wear your boots and fade them faster.

Fading

While we do our absolute best to have our dyed and airbrushed products stay as vibrant as possible for as long as possible, they will eventually fade. Even factory dyed boots and bells fade eventually. Proper care and washing will extend the life of the color. We cannot guarantee the longevity of the color on our products due to the differences in how people use, care for, and store their boots.

For any questions please email us at contactus@glamorouscowgirltack.com.